What to do if you are changing mobile device or did an app deletion by accident

What to do if you are changing mobile device or did an app deletion by accident

1. Log in to outlook via this link https://login.microsoftonline.com

2. After typing your password, the following screen would be displayed.

3. Once verified, you will be brought to this page. Next, click on the top right hand icon.

4. Click on "My account"


5. Click on “Manage security & privacy”


6. Click on "Additional security verification"


7. Click on “Update your phone numbers used for account security”


8. Once in this page, delete the authenticator app.
Note: Delete the app from the webmail first before deleting from your mobile phone. Failure to do so will face issues and will need to wait for 15-60 mins to delete it successfully.



To add the authenticator app for your new device please follow this link https://support.zoho.com/portal/neogroupit/kb/articles/o365-mfa-setup
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